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FAQs
DoorDash Dasher Support? ›
This option allows you to ask questions, report issues, or get live assistance via chat or by calling 855-431-0459. When you contact the Dasher Support team, be sure to provide as many details as possible, such as order numbers or customer details, so they can better assist you in resolving the issue.
How do I contact DoorDash Dasher support? ›Depending on your preferences or the nature of your issue, one of the most convenient ways of reaching the Dasher Support team is within the support hub of the DoorDash Dasher app. This option allows you to ask questions, report issues, or get live assistance via chat or by calling 855-431-0459.
How do I contact DoorDash NZ? ›Canada (Français): 855-643-8439. Australia: 1800-958-316. New Zealand: +64-800-001-188.
What happened to my Dasher account? ›Did DoorDash deactivate your Dasher account? DoorDash may disable your account if you have a low rating, low completion rate, too complaints, or some other violation.
How do I get back into my DoorDash account? ›- Go to doordash.com/accounts/password/reset.
- Enter your email address.
- You'll receive an email with instructions from no-reply@doordash.com with the subject line “Password reset on www.doordash.com”
- Click on the link inside the email. This will take you to a page that prompts you to enter a unique strong password twice.
Jul 3, 2023
Doordash Driver Agreement Violations
If you violate the DoorDash Driver Agreement, your account will be deactivated. This includes failing to accept delivery requests, canceling an order before it's completed, and failing to meet the minimum rating requirements.
Contact us online and we'll get back to you as soon as possible, or call us Monday-Friday: United States and Canada: 855-554-5779.
How do I complain to DoorDash? ›Desktop users
- Select the button with three lines on the top left-hand corner.
- Select "Orders" and choose the corresponding order.
- Select "Help" on the left-hand side.
- Under "Order issues", select "Poor food quality”"
- Follow the prompts on the screen.
Can I make another Dasher account? ›
Technically, yes, you can create a new DoorDash account after being deactivated. However, it's not as simple as just signing up again with a new email. DoorDash's guidelines and systems are pretty thorough when it comes to identifying users who previously had deactivated accounts.
Is DoorDash deactivation forever? ›A: As with all deactivations, deactivations based on extreme lateness are permanent. If you are deactivated and you believe you have been wrongly deactivated, your deactivation email will include details regarding how you can appeal.
How do I get to my DoorDash account? ›For DoorDash.com: On your desktop or mobile browser, please visit DoorDash.com and log in using your Dasher email and password. Click on the three lines to your left hand side and go to “Account”.
Why can't I get in my Dasher account? ›Certain jailbroken or rooted phones may have trouble accessing the Dasher app. If you are having trouble accessing the Dasher App after multiple attempts, you can try to reset your phone or login using another phone altogether.
How do I fix my DoorDash account? ›Turn Wi-Fi off and mobile data on, and check if there's a difference.
- Turn off in-app navigation. Go to your "Account" tab. ...
- Logout and login again. To logout: Tap the Account icon > Settings tab > Log Out. ...
- Force close and re-launch the app. ...
- Uninstall and Reinstall the Doordash Dasher app. ...
- Restart the device.
Apr 10, 2024
For further assistance, please reach out to your DoorDash representative, or email us at business-support@doordash.com. For time-sensitive issues, call (855) 830-5429. For help with a live order, click here to contact our live support.
What happens when you complain to DoorDash? ›When a customer reports an item from their order as missing, wrong, or incorrect, DoorDash issues a refund and/or credit to customers on your behalf. Depending on the situation, you may be charged a partial or full fee to cover the cost of reimbursem*nt.
What is the phone number for DoorDash escalated support? ›United States (English and Español): +1-855-222-8111.
Can you call DoorDash for me? ›