Write off bad debt in QuickBooks Online (2024)

by Intuit Updated 1 week ago

Learn how to write off bad debt in QuickBooks Online.

Bad debt means a customer owes you money but you can't collect it. They have a debt with you, but you know you aren't going to get paid. If your business uses accrual method accounting, you can sometimes write off bad debt as a deduction. Learn more about bad debt from the IRS.

When invoices you send in QuickBooks become uncollectible, you need to record them as a bad debt and write them off. This ensures your accounts receivable and net income stay up-to-date.If you’re using QuickBooks Desktop, here’s how to write off bad debt.

Step 1: Check your aging accounts receivable

Review other invoices or receivables that should be considered as bad debt using the Accounts Receivable Aging Detail report.

  1. Go to Reports (Take me there).
  2. Find and open anAccounts Receivable Aging Detail report.
  3. Check which outstanding accounts receivable should be written off.

Step 2: Create a bad debts expense account

If you haven't already, create a "bad debts" expense account.

  1. Go toSettings Write off bad debt in QuickBooks Online (1) andselect Chart of accounts (Take me there).
  2. At the upper right, select New to create a new account.
  3. From the Account Type ▼ dropdown, select Expenses.
  4. From the Detail Type ▼ dropdown, select Bad debts.
  5. In the Name field, enter “Bad debts.”
  6. Select Save and Close.

Step 3: Create a bad debt item

If you haven't already, create a non-inventory item as a place holder for the bad debt. This isn't a real item, it's just to balance the accounting.

  1. Go toSettings Write off bad debt in QuickBooks Online (2) andselect Products & services (Take me there).
  2. At the upper right, select New, and then Non-inventory.
  3. In the Name field, enter “Bad debts.”
  4. From the Income account ▼ dropdown, select Bad debts.
  5. Select Save and Close.

Step 4: Create a credit memo for the bad debt

  1. Select +New.
  2. Select Credit memo.
  3. Select the customer from the Customer ▼ dropdown.
  4. In the Product/Service section, select Bad debts.
  5. In the Amount column, enter the amount you want to write off.
  6. In the Message displayed on statement box, enter “Bad Debt.”
  7. Select Save and Close.

Step 5: Apply the credit memo to the invoice

  1. Select +New.
  2. Under Customers, select Receive payment.
  3. From the Customer ▼ dropdown, select the appropriate customer.
  4. From the Outstanding Transactions section, select the invoice.
  5. From the Credits section, select the credit memo.
  6. Select Save and Close.

    The uncollectible receivable now appears on your Profit and Loss report under the Bad Debts expense account.

Get a QuickBooks-certified bookkeeper to help you categorize transactions and reconcile your bank statements every month. Learn more about QuickBooks Live Bookkeeping.

Step 6: Run a bad debts report

You can run an Account QuickReport to check all the receivables you tagged as bad debt. To do this:

  1. Go to Settings Write off bad debt in QuickBooks Online (3) and select Chart of accounts (Take me there).
  2. In the Action column of the bad debts account, select Run report.

Note: You can tell a bad-debt entity apart from your other customers by adding a note to their name:

  1. Go to Sales, then Customers (Take me there).
  2. Select the customer’s name.
  3. At the upper right, select Edit.
  4. In the Display Name as field, enter “Bad Debt” or “No Credit” after the customer name.
  5. Select Save.

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Write off bad debt in QuickBooks Online (2024)

FAQs

What is the best way to write off a bad debt in QuickBooks Online? ›

Write off bad debt in QuickBooks Online
  1. Step 1: Check your ageing accounts receivable. ...
  2. Step 2: Create a bad debts expense account. ...
  3. Step 3: Create a bad debt item. ...
  4. Step 4: Create a credit note for the bad debt. ...
  5. Step 5: Apply the credit note to the invoice. ...
  6. Step 6: Run a bad debts report.
Sep 25, 2019

What are two methods for writing off bad debt expense? ›

There are two different methods used to recognize bad debt expense. Using the direct write-off method, uncollectible accounts are written off directly to expense as they become uncollectible. On the other hand, the allowance method accrues an estimate that gets continually revised.

What are the accounting entries for bad debt write off? ›

Estimate uncollectible receivables. Record the journal entry by debiting bad debt expense and crediting allowance for doubtful accounts. When you decide to write off an account, debit allowance for doubtful accounts and credit the corresponding receivables account.

How do you write off bad debt on financial statements? ›

When money owed to you becomes a bad debt, you need to write it off. Writing it off means adjusting your books to represent the real amounts of your current accounts. To write off bad debt, you need to remove it from the amount in your accounts receivable. Your business balance sheet will be affected by bad debt.

How to write off old bills in QuickBooks Online? ›

Write off (A/R), old unpaid invoices
  1. Go to the + New icon and select Credit memo.
  2. Choose the customer from the Customer ▼ dropdown.
  3. In the Product/Service section, select Bad Debts.
  4. Under the Amount column, enter the remaining balance to write off.
  5. In the Message displayed on statement box, enter “Bad Debt.”
Dec 4, 2023

How to write off small balance in QuickBooks Online? ›

Now you're ready to create a credit memo, that will be applied to the customer invoice.
  1. Select + New and choose Credit memo.
  2. Choose the customer from the list.
  3. In the Product/Service section, select Bad debts.
  4. Enter the Amount you want to write off.
  5. In the Message displayed on statement box, enter “Bad Debt”
Mar 30, 2023

What can be written off as bad debt? ›

To be deductible, a debt must be a bona fide loan with an expectation of repayment and may include interest and a promissory note. The debt must be 100% worthless before it can be deducted. Documented efforts to collect the debt must be made, such as letters, invoices, and phone calls.

What is the best way to write-off debt? ›

Which debt solutions write off debts?
  1. Bankruptcy: Writes off unsecured debts if you cannot repay them. Any assets like a house or car may be sold.
  2. Debt relief order (DRO): Writes off debts if you have a relatively low level of debt. Must also have few assets.
  3. Individual voluntary arrangement (IVA): A formal agreement.

How to calculate bad debts written off? ›

% of Bad Debt = Total Bad Debts / Total Credit Sales (or Total Accounts Receivable). Once you have your result, you can project it onto your current credit sales. So if your bad debt rate was 2%, you can move 2% of your current credit sales into your bad debt allowance.

What is the double entry for bad debts? ›

To record the bad debt entry in your books, debit your Bad Debts Expense account and credit your Accounts Receivable account. To record the bad debt recovery transaction, debit your Accounts Receivable account and credit your Bad Debts Expense account.

What is an example of a write-off journal entry? ›

For example, say a company with $100,000 worth of inventory decides to write off $10,000 in inventory at the end of the year. First, the firm will credit the inventory account with the value of the write-off to reduce the balance. The value of the gross inventory will be reduced as such: $100,000 - $10,000 = $90,000.

What is the difference between a bad debt expense and a write-off? ›

A bad-debt expense anticipates future losses, while a write-off is a bookkeeping maneuver that simply acknowledges that a loss has occurred.

How to write off bad debt in QuickBooks Online? ›

In the Product/Service section, select Bad debts. In the Amount column, enter the amount you want to write off. In the Message displayed on statement box, enter “Bad Debt.” Select Save and Close.

What is the direct write off method of accounting for bad debts? ›

Under the direct write off method, when a small business determines an invoice is uncollectible they can debit the Bad Debts Expense account and credit Accounts Receivable immediately. This eliminates the revenue recorded as well as the outstanding balance owed to the business in the books.

How do I report bad debt write off? ›

Report a totally worthless nonbusiness bad debt as a short-term capital loss on Form 8949, Sales and Other Dispositions of Capital Assets, Part 1, line 1. Enter the name of the debtor and "bad debt statement attached" in column (a). Enter your basis in the bad debt in column (e) and enter zero in column (d).

How do you write an invoice off as bad debt? ›

Create a customer return for the value of the debt

A bad debt is applied to a customer's account by first creating a customer return. You can then apply the return to the outstanding invoice to write it off.

What is allowance for bad debts in QuickBooks? ›

In particular, your allowance for doubtful accounts includes past-due invoices that your business does not expect to collect before the end of the accounting period. In other words, doubtful accounts, also known as bad debts, are an estimated percentage of accounts receivable that might never hit your bank account.

Where should bad debt expense be on an income statement? ›

Accountants record bad debt as an expense under Sales, General, and Administrative expenses (SG&A) on the income statement. Recording bad debt doesn't mean you've lost that money forever. Companies retain the right to collect these receivables should conditions change.

What is the difference between a credit memo and a write off? ›

Credit memos are issued to adjust for unpaid invoice balances due to a return, price adjustment or additional cost of doing business, such as a bank fee. Invoice write-offs are used less frequently in situations where the customer is disputing the invoice, unresponsive, or filing for bankruptcy.

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