Help Center - FAQ (2024)

FAQs

What is the difference between a FAQ and a help center? ›

The main difference between an FAQ page and a help center is that FAQ pages are simpler, more concise, and occupy a single page on your website. Help centers are more comprehensive, including multiple categories with several pages or articles in each one.

How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.

It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

A Help Center is a website where customers can find answers to their questions and solutions to their problems. Designed to resolve many common queries that a brand receives, a Help Center should make it simple for customers to find the answers they're looking for.

Types of Issues: A call center is designed to handle day-to-day customer concerns or issues that are of basic nature. On the other hand, in addition to simple issues, help desks can cater to more complicated or technical support issues.

A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey. FAQs start with a question and then provide a concise answer.

Benefits of a FAQ Page

Customers can easily find answers to their questions about your product or business all on their own. However, FAQ pages don't need to be entirely made up of customer service questions. Helping your customers navigate your site and make decisions is more than just addressing common questions.

How to optimize FAQ? ›

Ask them if they've heard your question before, and chances are they have. A great FAQ page is concise, organized, and in an easy-to-follow order. Grouping specific questions together or providing a navigation bar are two ways to improve your FAQ page off the bat.

The FAQ format is straightforward — it should include your customers' most asked questions, written from the point of view of your customer. Some pro tips to keep in mind when writing your FAQ page: Look at your competitors' FAQ landing pages. Chances are, their customers are asking similar questions to yours.

General FAQ Template Application Scope

The free MS Word General FAQ template intends to help you create frequently asked questions and other technical documentation, allowing your users to easily access the necessary information about your company, application, website, or service.

Unlike the help desk where customers interact with support teams in the form of tickets, knowledge bases are read-only portals for customers. A company's internal teams have the authority to build the knowledge base, while customers can only view it to search for information.

The difference between helpdesk and customer service is that the helpdesk is focused on providing support for technical issues, while customer service is focused on providing support for non-technical issues.

In this schema type, a question can have multiple answers. This is the basic difference between Q&A schema and FAQ Schema. In FAQ Schema one question has only one answer but in Q&A schema, one question may have multiple answers.

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.