Verizon Virginia Outage (2024)

FAQs

How do I find out if Verizon has an outage in my area? ›

To find out if you're affected by a Verizon outage today, sign in to My Verizon: If we're aware of a network outage in your area, you'll see a Network Notification alert at the top of your screen.

If you only have issues with one specific Wi-Fi network, then the issue is with that Wi-Fi access point, not your device. When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem.

Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/outage to report any service-related issue, receive alert and find helpful service- related FAQs.

Check wireless network status in your area

Visit the Check Network Status section in Verizon Support, enter your service issue and location. You will receive an on-screen message if there are any issues in your area.

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

This issue typically indicates that your device can connect to your local network (via Wi-Fi or Ethernet) but cannot reach the internet. Common causes of no internet connection include problems with the router or modem, incorrect DNS settings, IP address conflicts, or issues with your internet provider.

Common reasons why the internet is not working. There can be a number of reasons for having no internet, even when the Wi-Fi symbol shows that you're connected. The most common cause is a problem with your router or modem, or a loose cable, but your internet can also fail because of a more technical reason.

Verizon Wireless Services

227 people had this problem. Posting personal info. such as your home address is against the forum's Terms of Service. Contact Customer Support (*611 from your cell phone or 800-922-0204) to report poor coverage.

How do I refresh my Verizon phone signal? ›

Dial It In: Simply dial *228 from your Verizon phone and press the call button. This number is your golden ticket to updating your towers.

If you don't want your CPNI used for the marketing purposes described above, please notify us by phone any time at 1-800-333-9956, online at www.vzw.com/myprivacy or through Customer Service at 1-800-922-0204 from Monday - Friday 7 a.m. to 11 p.m. and Saturday - Sunday 8 a.m. to 9 p.m.

Means of assistance? You can call 800-837-4966 and a Verizon agent will connect you with a Tech Support Pro agent via a priority queue.

Contact your carrier to: Verify that your account is active and in good standing. Make sure that you're in an area with cellular network coverage and there are no outages in your area. Check that your device isn't blocked or barred from receiving cellular services and is set up with the right data plan.

Test using the My Fios app

Using the My Fios app select: Internet > under Wi-Fi Health Check select Wi-Fi Analyzer or Speed Test.