UKG Pro Review 2024: Pricing, Pros and Cons (2024)

UKG Pro is a human capital management (HCM) solution that offers a blend of versatility and efficiency to help any business. While it brings a wealth of capabilities, its pricing may pose challenges for some businesses.

Top 3 Pros

• Comprehensive HR suite
• User-friendly interface
• Strong integration capabilities

Top 3 Cons

• Premium pricing model
• Limited customization
• Moderate learning curve

UKG Pro is a leading human resources management software that distinguishes itself with a comprehensive suite of tools to cater to the multifaceted needs of modern businesses. At its core, UKG Pro functions as a centralized platform for managing a wide array of HR tasks, including:

• Payroll processing
• Benefits administration
• Talent acquisition
• Performance management
• Employee engagement
• Time tracking

The pricing for UKG Pro is based on a per-employee-per-month (PEPM) model. The PEPM cost depends on the company size and the modules needed, but the typical range is between $26 and $37 per employee per month. This positions UKG Pro as a premium-priced solution in the HR software market.

UKG Pro Free Trial

UKG Pro does not offer a free trial period. This means that potential clients would need to rely on product demonstrations and user reviews to gauge the software’s fit for their business needs.

In evaluating UKG Pro, it’s essential to weigh its advantages and disadvantages to determine its suitability for your business needs.

Pros of UKG Pro

Here are some of the reasons to consider UKR Pro:

• Comprehensive feature set: UKG Pro covers nearly every aspect of HR management, from recruitment and onboarding to payroll and benefits administration. This breadth of functionality makes it an ideal choice for businesses seeking an all-in-one solution to manage their human resources effectively and efficiently.

• User-friendly interface: The platform stands out for its intuitive interface, which simplifies the navigation and utilization of its comprehensive features. This ease of use ensures quick adoption for new users.

• Robust integration capabilities: UKG Pro excels in its ability to integrate with tens of other business systems, enhancing its utility and flexibility. This capability allows for seamless flow of information.

Cons of UKG Pro

Here are some of the limitations of UKG Pro:

• Premium pricing model: One of the primary drawbacks of UKG Pro is its premium price. This pricing structure might make it unattainable for smaller businesses or businesses with limited budgets.

• Limited customization options: While UKG Pro does a lot, one area where it’s limited is in customization. You can customize some workflows, documents, etc., but in fewer ways than other platforms allow, making it impractical for businesses that have highly specific operational needs to meet.
• Moderate learning curve: The comprehensive nature of UKG Pro, while a strength, can also be a pain point, particularly for users who are new to such extensive HR systems. Smaller businesses or businesses without dedicated HR departments might find the array of features overwhelming, leading to a steeper learning curve.

UKG Pro stands out as a comprehensive solution that covers every aspect of human resources management. The platform’s strength lies in its ability to offer a unified experience, reducing the need for multiple HR tools.

Managing Leave and Attendance

UKG Pro’s leave management system helps you draft attendance policies that both work for your business and comply with any regulatory requirements. Additionally, it offers insightful metrics about attendance trends, helping you to make data-driven decisions regarding leave approvals and policies.

Onboarding New Hires

The onboarding module in UKG Pro streamlines the process of integrating new employees into the organization. It provides customizable workflows and online document storage to enhance the new hire experience and reduce the administrative burden. Ensuring a smooth and engaging onboarding journey, UKG Pro lays a solid foundation for long-term employee retention and satisfaction.

Integrating Payroll

UKG Pro’s payroll feature pays employees, calculates tax deductions and integrates with other financial systems. These capabilities ensure accuracy and efficiency in employee compensation and reporting.

Filing Taxes

Tax filing goes hand in hand with payroll. UKG Pro automates payroll tax calculations, deductions and filings, reducing the chances of errors and ensuring compliance with the local, state and federal laws.

Reporting on Data

The analytics and reporting part of UKG Pro’s platform is a powerful tool for gaining insights into workforce dynamics and HR operations. Choose which key performance indicators (KPIs) to track, and make data-driven decisions to optimize employee performance and business operations.

Accessing on Mobile

The mobile app for UKG Pro enhances the accessibility and convenience of HR management for both employees and administrators. Clock in and out, approve time-off requests and more on the go.

Customizing Tasks

UKG Pro’s platform allows for a degree of personalization in terms of configuring workflows, forms and permissions. These customization options, although not extensive, enable businesses to somewhat tailor the software to fit their unique needs.

UKG Pro helps users at every step of their journey, whether they are in the early stages of implementing the software or are a lifelong customer. The platform offers various support channels, including a community forum and a live chat.

UKG Pro places a strong emphasis on security and compliance, understanding the importance of protecting sensitive data in today’s digital landscape. The platform uses advanced security measures, including data encryption and regular audits, to safeguard against unauthorized access.

When considering UKG Pro, it’s valuable to explore how it stacks up against other prominent workforce management solutions. This comparison can provide insights into pricing, key features, customer support, ease of use and more, helping you to make an informed decision.

Below is a comparative table that highlights the key differences between UKG Pro and three of its competitors.

UKG Pro vs. Sage HR

UKG Pro and Sage HR serve different market segments. Since UKG Pro has more offerings, it’s better for mid-to-large-sized businesses. On the other hand, small and medium businesses often favor Sage HR for its competitive prices and basic capabilities.

There are a few other notable differences. For instance, UKG Pro helps with payroll, while Sage HR does not. However, Sage HR has an easier-to-use interface and offers more ways to customize its product.

UKG Pro vs. BambooHR

BambooHR is similar to Sage HR; it focuses on basic HR needs for small- and medium-sized businesses. In comparison, UKG Pro offers a more comprehensive suite of HR tools, including advanced analytics and payroll, making it better for larger organizations with complex needs.

In terms of customer support, both providers have similar reputations in terms of the ability to reach a representative and the quality of the response. However, UKG Pro’s more extensive feature set may require more intensive support, especially for new users.

UKG Pro vs. Zenefits

Zenefits touches every aspect of HR management, but it focuses heavily on employee experience. UKG Pro also handles recruiting, onboarding, performance and engagement, but it also gets into the technical areas of running a business, such as tax compliance and data reporting.

Looking at pricing, Zenefits has a competitive, tiered structure, while UKG Pro comes at a hefty cost. This translates to Zenefits’ customers being small- and mid-sized businesses looking for affordability without compromising on core HR functions. On the flip side, UKG Pro customers are enterprise businesses with a long list of needs and a lot of capital to spend on software.

Determining whether UKG Pro is right for your business depends on your size, needs and budget. As UKG is a feature-rich, premium-priced solution, it may be right for you if you’re a mid-to-large-sized company.

UKG Pro emerges as a robust human resources information system (HRIS). While its suite of capabilities sets it apart in the market, potential customers should carefully consider their specific business needs and budget constraints before choosing it.

Choosing human resources (HR) software for your organization is an important decision. To help you with it, we at the MarketWatch Guides team have researched and reviewed 50 leading HR software companies, including Paycor, ADP, Workday, Gusto, ZipRecruiter and Clockify. These providers help with some or all of the following HR disciplines:

• Payroll
• Time tracking and workforce management
• Recruiting and job posting

We conducted a survey in 2024 of 200 professionals who were currently using HR software or had used HR software within the past year. We analyzed the results of this survey to determine the following rating criteria:

• Features (25%)
• Value and Pricing (25%)
• User Experience (20%)
• Customer Support (15%)
• Reputation and Reviews (15%)

Visit the full HR methodology page for more details on our rating system.