Swarovski Products FAQs (2024)

At Swarovski, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.

We’ve created this this simple ring size guide to show you three easy ways for how to measure your ring size and find the right fit.

Extenders are available for many Swarovski necklaces and bracelets. Please visit a Swarovski store to find out more, or the regional customer care team will be happy to assist you.

Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialized manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency and unmatched brilliance. Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzs, sand, and minerals remain a company secret that is part of the legacy of the brand.

The pearls used in the Swarovski Fashion jewelry collection are simulated pearls and are not natural. Crystal Pearls by Swarovski are pearls made with a crystal core. Their unparalleled harmonious and lustrous shimmer is achieved using a unique coating technology developed by Swarovski. It is the first production method in the world to combine the quality of a perfect crystal core with the exquisite beauty of a pearl coating. The innovative technology by Swarovski gives the pearl a mysterious glow, which appears to be radiating from within the pearl itself. The strictest quality controls help ensure the absolute flawlessness of each Crystal Pearl.

All metal parts are tone plated. The nickel content adheres to European norms and is tested for nickel allergy. The metal parts are mostly gold- and rhodium- tone plated. In some cases, they are also palladium tone-plated and with a PVD-coated base metal. Swarovski gold tone jewelry has a finishing layer of gold. It is designed with pale yellow gold that has a lustrous, bright, and attractive shine. Swarovski rose-gold tone jewelry has a finishing layer of rose gold. The color is achieved by alloying fine gold with copper.

Developed by Swarovski, this high-tech ceramic matrix has outstanding characteristics. Swarovski crystals are freely set by hand without using prongs or glue, thereby offering great design flexibility for a wide range of Swarovski crystals of different shapes and sizes. A ‘crystallized’ look with exceptional brilliance is achieved by the proximity at which crystals can be set.

Please note that Swarovski generally does not produce custom-designed items but will personalize products offered from our corporate gifts offering. We also offer a personalization option for the Christmas Ornament, Annual Edition. This customized product may not be returned or exchanged. In case of defective engraved items, the standard replacement and repairs process needs to be followed. Swarovski produces a limited range of specially manufactured corporate gift items. For more information, please visit Corporate Gifts.

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