I have a payment that was posted to the wrong customer account. (2024)

‎March 22, 202209:26 AM

I have a payment that was posted to the wrong account resulting in a open credit for that customer. How can I move that credit to the correct account since the bank statement has already cleared the deposit?

• QuickBooks Enterprise Suite

BigRedConsulting

Thanks for sharing your concern today, @cthornbrue. I'll guide you on how you can fix misapplied payments in QuickBooks Desktop (QBDT).

To isolate this issue, let's first create a duplicate payment to your correct customer:

1. Go to theCustomersmenu, then chooseReceive Payments.
2. Create a duplicate payment for the correct customer.
3. Once done, hitSave & Close.

Then, let's delete the original payment that was incorrectly applied and then recreate the payment line in the deposit window. Here's how:

1. Go to the Bankingmenu and choose Make Deposits.
2. Select theCancel button at the bottom.
3. Click thePreviousbutton until you find the deposit with the incorrectly applied payment.
4. Click the Payments button at the top to open the Payments to Deposit page.
5. Select the newly created payment, then clickOKto add it to the deposit.
6. In theMake Depositswindow, select the original payment.
7. From the Edit menu, clickDelete Line.
8. SelectSave & Closeto automatically replace the original payment.

Lastly, you'll have to delete the original payment:

1. ChooseReceive Paymentsfrom the Customers menu.
2. Click thePreviousbutton until you find the original payment.
3. From the Edit menu, chooseDelete Payment.
4. SelectOKto the warning, thenSave & Close.

For more details about this process, please refer to this article:Correct customer payments that have been deposited or reconciled.

Furthermore, you might want to utilize this resource for guidance in matching your account seamlessly:Reconcile an account in QuickBooks Desktop.

I'm also adding here an article about the Accounts Receivable workflow:Get started with customer transaction workflows in QuickBooks Desktop.

Keep me posted if you have follow-up questions about applying the payment to the correct customer in QBDT. I'll be around to lend a helping hand. Keep safe!

To do this,

First edit the deposit and remove the payment and save the deposit.

Then edit the payment and change the name and apply it to the correct invoice(s).

Then edit the deposit again, click the Payments button, and add the payment back to the deposit.

How can I correct a payment that was posted to the wrong customer account. Can journal entries be done?

Hello there, lushai. I'm here to ensure the payment will be posted and linked to the correct customer account.

Yes, you can create journal entries. However, I recommend consulting your accountant for proper categorization and to ensure the accuracy of books. If you don't have one, you can find a professional through this link:https://quickbooks.intuit.com/find-an-accountant/.

Moreover, you can follow BigRedConsulting's suggestion on correcting the payment posted to the wrong customer account.

On the other hand, you can pull up theprevious reconciliation report. It will help you ensure no issue or discrepancy after changing the transaction.

You can return here anytime whenever you need information and assistance regarding customer payments. I'll always be here to support you.

RE: Can journal entries be done?

I can't think of a way Journals will help. But the steps I wrote before should work.

RE: There is no "edit deposit" option.

Edit deposit option? Not sure what you're looking for. To edit most any transaction in QuickBooks, open it and change it, and then save the change.

RE: I have similar situation, but original payment received was applied partially to the correct customer, so I can't create a new payment for that invoice because it shows as paid in full.

Not sure what you're describing. Payments cannot be partially applied to the correct customer when they are posted to the wrong customer account. Payments can only be applied to the payment's customer's invoices.