Help center | LINE (2024)

FAQs

How do I contact LINE customer support? ›

Note: You can access the Inquiry Form from the LINE app by tapping (Settings) > Help center at the bottom of the screen > Send an inquiry at the bottom of the screen.

You can drop an email to the relevant email addresses, although most users complain that they rarely hear back. For general support, use support@fb.com. If you have press-related inquiries, send them to press@fb.com. Use records@fb.com for law enforcement concerns.

Update LINE to the latest version and restart your device. If you've updated LINE and restarted the app and your device but are still experiencing the issue, check the information below for the issue you're having. E.g. A chat no longer appears even though you did not delete it.

There may be a network connection issue. Check your connection and try again. If the other user hasn't added you as a friend, they may have the Filter messages setting turned ON. Note: If this is the case, you need to have them tap the Home tab > Settings > Privacy, turn Filter messages OFF, and add you as a friend.

If the automated message asks you to dial a number, press "0" once or 20 times. You can also wait for the call to direct you to an operator. If the message asks you to speak into the microphone, say "I would like to speak to a person" or "complaint." If that doesn't work, mumble until it sends you to customer service.

Delete any unnecessary apps and data, and clear the cache on your device and SD card. Turn your 4G/5G/Wi-Fi off and on again. Check or disable any web limiting or filtering services you may have in place. iPhone users, refer to [iOS] Offloading the LINE app.

Troubleshoot no signal or "no service" errors

Restart your device and check for signal bars. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. Turn off Wi-Fi to make sure you're using the T-Mobile network.

If you see a message that says LINE has stopped working or closed, try the following troubleshooting tips: Update LINE. Delete any unnecessary apps and data on your device. Restart LINE and your device.

Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc. Acts of planning or inviting minors to inappropriate meetings or assemblies. Acts deemed to be spamming, such as sending multiple stickers or posts in a row over a short period of time.

How to refresh LINE app? ›

Go to Settings > Line > Background App Refresh to do it. Sometimes the app can also crash if the LINE servers are down.

Due to violating our Terms, verification will be restricted for a specified period of time. Please try verifying your phone number again the day after the specified period of time. Please refrain from any acts that violate our Terms when using LINE in the future.

Ask how they are and use their name if they give it. Explain your problem clearly, but don't take too much time, because call center workers are strongly encouraged to deal with calls swiftly. It's smart to try to elicit sympathy and get them on your side. Patiently follow the directions they give you.

Speak at a steady pace with a clear and confident voice. Facial Gestures and Body Language: If you're taking any customer service phone call, you should imagine that the person is sitting directly in front of you. When you greet them, smile. When you apologize, show it in your facial gesture.