Set Up ACH Child Support Payments
The Oregon Child Support Program banking information for ACH payments changed in October 2022.
- All ACH transactions must be sent to the new bank account with KeyBank. Any transactions sent to the old bank account will fail effective June 30, 2024.
- If you send payments to the Oregon Child Support Program through a bank-to-bank ACH transfer, you need to take immediate action to update our bank account information.
- If the Oregon Child Support Program pulls payments from your bank account through the Oregon Employer Services Portal, you are not affected by this change.
- The updated banking information is for ACH processes only. Paper checks and notice of employee separation from employment addresses have not changed.
- If you have questions, contact Employer Services atChildSupportEmployerServices@doj.oregon.gov.
Employers may opt to make child support payments to the Oregon Child Support Program through bank-to-bank Automated Clearing House (ACH) transfer.
Contact your bank or payroll provider to determine if ACH transfer services are available. If so, complete andsendaRequest forBank Information&Authorization (PDF) »to us at the address or fax number below.
To speed the process, we require a one-time reconciliation of employee (parent who pays support or “obligor”) case information. Please provide the following information to the Oregon Child Support Program by fax or mail:
- Employee name
- Employee Social Security number
- 15-digit Oregon child support case number
Upon receipt of the completed request, we will send a signed authorization document with the State of Oregon bank account information, which you will need to set up the ACH transfer.
We recommend a test file (pre-note) for zero dollars be sentbeforesubmitting your first payment.
The record layout is described inACH Credit Record Layout.
ACH User Guide for Child Support Payments
Contact Us
If you have questions regarding the ACH credit or debit process, please see ourFAQ page, or contact Employer Services at:
Phone: 866-907-2857
Fax877-877-7416for questions about new hire reporting, income withholding from wages, terminations, and medical support.
EmailChildSupportEmployerServices@doj.oregon.govfor questions about income withholding from wages, medical support, and new hire reporting questions.
EmailACHEmployerQuestions@doj.oregon.govfor electronic payment questions.
